Our FAQs are aimed to provide you with information for commonly asked questions about outsourced human resources services and our services.

It’s important to select the right HR company that you will be able to work with long term. Don’t be pushed into a hasty decision by companies which invite you along to a “free seminar” and then ask you to sign up. Do your research, meet with your potential HR partner and ensure there is a strong foundation before signing anything :).

If there is anything that is not answered in our outsourced human resources FAQs don’t hesitate to get in touch here. Or call us on 07 5655 4047.

If you need WHS support, head to our sister company Big Yellow Safety.

We are always happy to help!

  • Why Industryus?

    Industryus specialises in advice, compliance, and effectiveness for workplaces. Our team of experienced HR Consultants work with established organisations and business leaders who have recognised their organisation could benefit from additional support.

    Engaging Industryus for your organisation’s human resources obligations gives you access to immediate expertise. Our Consultants have partnered with successful brands and managed impressive human resources strategic initiatives across many Australian organisations. By choosing Industryus, your organisation will gain access to highly experienced human resources professionals who have the know-how to achieve your specific business objectives.

  • What is your approach to HR?

    Our approach is to partner with you and your leaders to promote best practice Human Resources. Your organisation will receive a holistic, quality service, with an aim to

    1. help you and your leaders understand your employer obligations via advice
    2. be better protected with the right compliance in place; and
    3. help your organisation be more effective at managing your day to day HR obligations.

    Upon engagement, our members are onboarded to Industryus via our induction program, which is included in our fees. This program enables Industryus to understand each client more intimately and for our clients to receive tailored support where it’s needed. One of the key advantages of engaging Industryus is our customised approach to HR.

  • How do I choose a credible HR provider?

    Unfortunately, Human Resources is an unregulated industry and this means almost anyone can call themselves a HR Consultant. This, of course, means that not all HR providers are made equal. Therefore it’s really important to do some research and go beyond the website marketing.

    When choosing a human resources provider, you should aim to answer the question: “Can they really do what they say they will do, or will it end up costing me more money in the long run”. Here are three points to consider:

    1. Look at what you are trying to achieve. If the objective for your organisation is to receive best in class advice and support to ensure it is compliant and making the best strategic decisions, then you need a provider that can demonstrate they have worked within large complex organisations. You will get what you pay for with HR, but you also need to be aware of providers that can talk the talk but have little substance when you dig deeper. Do your research.
    2. Beware of HR providers who want to lock you into 3 and 5-year contracts as more often than not, the service of these firms is below par and there is nothing you will be able to do about it because you are locked in. Only sign into a lengthy contract if you have used the provider previously or have a recommendation from a trusted source.
    3. Work out what kind of relationship you would like with your human resources provider. Would you like the familiarity of a close-knit HR team, almost like your own HR management team, or would you prefer to contact a call centre and get a different person each time? If you prefer the former model, look for a team that tailors the experience to your needs like Industryus HR.
  • What type of clients do you work with?

    Mostly we work with organisations which have been established for at least a couple of years, and which are keenly focussed on growth and improvement. Usually, these are companies or NFPs with between 10 and 200 staff, but not always. They may have no internal human resources/safety presence at all, or some may have an HR/payroll administrator on site, or some may have gone back and forth between having HR support and no support.

    The team at Industryus HR has a wealth of ‘hands-on’ human resources experience which spans many industries. Our expertise attracts clients who are leaders in their field, or who aspire to be, and therefore they are looking for an agency which can take them on a journey to the next level.

  • What’s the difference between your membership and others I have seen?

    Lots. Industryus HR is a specialist human resources agency offering best in class employment relations expertise. This means we really know our stuff! Our membership suits those who are looking for a true specialist, and something different to what larger call centre type providers can offer.

    The best thing about our membership is that we don’t cap the number of times you can call us. You also won’t reach a call centre, and you won’t have to tell someone your entire backstory each time you call for advice. The Industryus membership doesn’t require you to be locked in for 3 or 5 years, and did we mention that our advice line is manned by experienced employment relations consultants who are up to date with employment legislation?

    We also have three levels of membership. Find out more here.

    Our members also gain access to our online portal which offers a range of useful templates, documents and forms for leaders to use when managing day to day obligations. We are always thinking outside the box, and regularly add new and relevant forms and templates to the suite. Our materials are always updated to be in line with the latest legislation. Our portal is also really easy to access, and our members love that they can be self-sufficient with anything from running recruitment interviews to terminating an employee.

    New members also participate in our free and unique induction program which helps us get to know your organisation better right from the start.

  • Do we have to be a member to engage Industryus?

    No, not at all. However, there are extra benefits members receive such as priority project scheduling, access to our comprehensive portal and member pricing for products and services. Becoming a member is the best value option but it’s not essential.

  • We are already compliant so I don’t think we need any improvement work done. Can we use your advice service only?

    Yes absolutely. We have many clients who have engaged Industryus HR because they simply want the peace of mind of having access to employment relations advice or projects completed whenever they need it. We have three membership levels, so there is something to suit your situation.

  • Why should I invest in HR?

    That’s simple. If you don’t invest in human resources, at some stage it will catch up to you. An unfair dismissal claim could cost up to half of an employee’s annual salary. A discrimination claim could cost hundreds of thousands of dollars. A wages underpayment claim will need to be back paid and this could cost tens of thousands of dollars (or even hundreds of thousands) if you have been underpaying for a long period. These amounts don’t include the cost of your time, the stress or the legal fees it takes to defend such claims. Investing in professional support makes sense.

    Engaging an experienced HR provider will ensure your organisation will have access to up to date advice on important legislative changes and the correct way to handle matters such as performance management and complaints.

    One of the most valuable benefits of outsourcing is that it saves you time and stress. Managers gain access to over the phone advice, so they can make decisions more confidently.

    Investing in human resources for your organisation should be a no brainer. Consider it an insurance policy just like your annual home insurance. And besides, it’s been proven many times over that the benefits of a well-functioning team will translate into better revenue and less operating costs.

  • Do I really need an outsourced provider?

    If you haven’t had your HR compliance checked recently by an expert (or ever!) how would you know if your organisation is compliant? Your organisation may be ticking along ok, but is it really operating the best it could be?

    Below are some reasons why organisations engage an external human resources provider:

    • The organisation has grown and leaders need the support of having regular access to an HR consultant;
    • There are concerns that the organisation may not be compliant with Fair Work obligations, and a check is warranted;
    • There may not be human resources expertise in the organisation, so having an expert on hand for advice and support provides peace of mind;
    • There may already be basic HR support in the organisation, but this person may not have the expertise to manage more complex staff matters and cannot take the business to the next level;
    • Leaders may not have the time to effectively manage their workplace obligations;
    • It may be more financially beneficial to outsource human resources, rather than paying someone internally to focus on it;
    • There may be a need for a specialist to implement a new HR program, run an investigation or even a larger project that the business is not resourced for;
    • There may be interest in gaining an HR mentor for a less experienced staff member;
    • There is internal recognition that good HR is vital to the bottom line and the organisation is keen to engage a reputable firm to work with.

    Contact us today to arrange free introductory call. 07 5655 4047.

  • What locations do you service?

    Industryus HR clients are currently located as far north as Cairns, as far south as Melbourne and in regional centres. We operate in Queensland, New South Wales and Victoria, so regardless of where you are located in these states, we can work together.

  • Do you accept credit card?

    Yes. We accept credit card for all products and services. Many of our clients prefer credit card for flexibility and so they can take advantage of airline mileage schemes.

  • Do you offer a free consultation? Will you do the hard sell on me during the consultation?

    We offer a free 30-minute Introductory Session. You can book one here.

    During the Introductory Session we will find out more about your organisation and the human resources issues at hand, and we will advise how we could help you based on what you have told us.

    Anyone attending does not need to be concerned about hard-selling techniques – it’s really not our style! We let our expertise do the talking and provide you options to take away to consider.

  • I want to change HR providers but I’m not sure how. Can you assist?

    Absolutely. The best thing to do is to book in a free 30-minute Introductory Session which can be done here. Some providers have exit terms and conditions. If you are unsure, we can assist you to understand your obligations, making the switch smooth and easy.

  • I just want an employment contract. Can you help?

    Absolutely. Industryus HR specialises in quality, legally binding employment agreements.

    By visiting our online store Newbi, you can purchase templates online by credit card which are sent directly to your inbox.

    Or, if you would like help to prepare the document, please give us a call on 07 5655 4047 and we will be able to provide you with a quote.

  • Do you offer Safety Services?

    Industryus’ sister company Big Yellow Safety offers specialist Work Health and Safety Consulting Services. It assists organisations to reduce the risk of workplace injuries and incidents and compliance breaches by supporting them to implement an effective safe system of work (sometimes called a Safety Management System).

    Big Yellow Safety also offers a free initial consultation.


  • Do you do recruitment?

    We only run our run fixed fee recruitment campaigns for select clients and our members.

    Please give us a call on 07 5655 4047 if you would like us to manage your recruitment process. We will discuss the role requirements and advise whether we can assist.